Digital marketing has given way to multi-channel marketing; and today, we are rapidly approaching the omnichannel marketing age. As the rate of marketing innovation continues to accelerate, most organizations are having a hard time keeping up with the speed of digital transformation. Here are seven major marketing trends to implement among organizations for 2020 and beyond:
Omnichannel support
Customer Support
Artificial Intelligence & Chatbots
Real-Time Communication
Video
Social Media
Ticketing Systems
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