Post-holiday returns are a reality for merchants of all shapes and sizes. Last year, UPS projected a whopping 1.4 million returns on what it dubbed “National Returns Day,” or January 3, 2018. That number represented roughly $90 billion in unwanted gifts, totaling to nearly a quarter of the year’s returns. As ecommerce gains momentum and […]
Some experts are predicting a 15% year-over-year (YoY) increase in online sales over the 2017 holiday season. Several factors are expected to play into this growth, including the surge of mobile shopping and voice search, anticipation of heavy discounting, and a thriving economy. With a 3% GDP growth rate expected to round out 2018, consumer
The holidays are right around the corner, which means it’s prime-time for shopping, both in-store and online. So, when you see more traffic coming your way, what’s the instinctive response? If you’re like most retailers, the number one answer is to reduce friction in the customer experience. However, it may not really be that simple.
Why eCommerce Friction is (Sometimes) a Good Thing Read More »
