Getting work done in a contact center isn’t as simple as you think. The average worker spends 28% of their work week on admin tasks alone, such as replying to emails or organizing cases in a workflow management system. If you’ve ever asked a contact center agent how long it takes to clear out their […]
Best Practices for Workflow Automation in a Contact Center Read More »
It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into customer behavior – which in turn is used to fuel the strategic initiatives of the business. Well-curated and holistic customer data can open up a world of new opportunities based on concrete numbers. Today, data extends
AI-Powered Chat Brings Conversational Business Intelligence to Your Fingertips Read More »
ProSmile / Pixabay If you happen to be a growing company with a focus on latest technology – chatbots or simply bots should be something you definitely must have heard of. With Facebook’s introduction of bots on Messenger and the growing popularity of different bot platforms, there is a marked transition of bots from being
ChatBots are a piece of software which simulates a human through conversational mediums to perform different tasks which the user asks. We all work every day doing some or the other job to earn money. And after those endless, tiring, tough hours of work, we ought to save that money for the education of our
