AI

Marriott Using Salesforce Einstein to Reinvent the Hotel Experience

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Salesforce Co-founder & CEO Marc Benioff announced at the Dreamforce conference a new partnership with Marriott that is going to bring the power of artificial intelligence into the hotel room via a phone app. This new Marriott app will connect directly with a Salesforce Einstein powered customer database that knows the customer’s preferences and will […]

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Oracle’s Autonomous Database Cloud is a Huge Technological Advantage

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The release by Oracle of its AI-powered Autonomous Database Cloud earlier this year and just adding Transactional Processing to its abilities last week is huge for Oracle and its customers who need this cutting edge technology. Oracle considers the Autonomous Cloud a generational release because it literally is the first database in the world that

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How IBM Watson AI Technology Was Used at the US Open

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At the Streaming Media East 2018 conference, David Clevinger, Senior Director, Product Management & Strategy, IBM Cloud Video, discussed how Watson’s AI technology was used at the recently concluded US Open Tennis Championship: The typical use case that we’ve been seeing is media entities that have large back catalogs of content that was originally created

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Why we need to stop repeating the “50% by 2020” voice search prediction

AI, Baidu, deep learning, Innovation and Trends, Search, speech recognition, voice search /

It’s one of the most famous predictions about voice search – “By 2020, half of all searches will be conducted via voice.” It appears on everything from presentation slides to thinkpieces: the ultimate justification for prioritising voice search; the ultimate proof that soon, we’ll be living in a much more vocal world. The thing about

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How Adobe is Using AI to Transform the Customer Experience

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Adobe has now integrated their artificial intelligence platform Adobe Sensei into Photoshop and most of their creative products. “Adobe Sensei is an AI and machine learning platform that deeply understands how our users work and delivers a lot of simple workflow that makes that magical moment happens in any of our applications,” noted Abhay Parasnis, CTO

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Why marketers should have roots in tech: Sarah Kennedy, CMO of Marketo

AI, careers, Innovation and Trends, marketing automation, marketing technology, marketo, Talent and recruitment /

What are the background and skills that make a great marketer? As marketing is a field that straddles so many disparate areas – like creativity, strategic thinking, psychology, data – this can be a difficult question to answer, whether you’re a recruiter looking to hire the best talent or a newcomer who wants to break

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What Are Businesses Trying to Accomplish with AI-Powered Customer Support?

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Everyone hates automated customer support… right? Actually, every customer hates automated customer support. Companies love it because it saves them money that they assume is pure overhead. However, what if automated support could be beneficial to both customers and companies? That’s the promise of AI-powered automated customer support. “A big part of what we need to be

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For HR, the Key to the Future is Embracing Technology for the Betterment of Humans

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“The thing about human resources that I’ve noticed is that I think we are really approaching the time where the end of business as usual is happening and human resources and business follows as a consequence,” noted Gerd Leonhard, Futurist and Author of ‘Technology vs Humanity‘ in a recent talk at the 2018 BeyondHR forum in Amsterdam.

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