Artificial Intelligence

customer service

Can AI Replace Your Customer Service Representative?

Businesses are quickly changing the way they operate by automating menial tasks with the help of Artificial Intelligence or AI. More companies are now using chatbots to help users accomplish tasks that would, in the past, require the assistance of a customer service representative. Despite the rapid progress, however, experts say that there is still […]

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Tips for Building the Perfect Chatbot for Your Business

Chatbots are becoming more sophisticated and are changing the way people communicate on the internet. Although relatively new, chatbots hold a lot of promise and are bound to change the way business owners conduct online marketing. Building the perfect chatbot for your business requires proper research and flawless execution for a seamless user experience. Learn

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How Will AI Affect Project Management in the Future?

Companies are just discovering the potential of AI to unburden project managers, who are already spending too much time on paperwork or management tasks rather than crafting strategies and future plans on the macro level. The average project managers today have so many responsibilities that it’s any wonder they can get things done other than

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How E-commerce Brands Can Drive Sales with FB Messenger Chatbots

Artificial Intelligence (AI), neuro-linguistic programming (NLP) and Machine Learning (ML) all sound like visions of the future. Or at least something reserved for the elite programmers and smartest engineers at companies like Google, Amazon and SpaceX. The reality is that chatbots are bringing these innovations to everyone. While these technologies are still young, they have

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The Artificial Intelligence Impact: Friend or Foe to Marketing?

The era of Artificial Intelligence (AI) is upon us. More and more, computer systems will become able to perform tasks that previously required human intelligence, such as decision making, visual perception, and speech and language recognition. Marketing, like most other fields, will feel AI’s impact in several areas, including database marketing techniques, search queries and

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Facebook is Now Teaching Bots How to Negotiate…and Lie

Facebook has built a massive pool of bots that reside in their messenger app. These bots were trained to answer basic questions and perform basic commands based on text to dialogue recognition. While the bots held a lot of promise, it was obvious that they still had a lot to learn before they can fluently

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How AI, Millennials, and Generation Z Are Shaking Up the Workforce

I’ve been working in digital pretty much since digital became a thing in the early 90s. At that point, the internet and associated new technologies were only being used by the cutting-edge trendsetters and super nerdy IT folks. Now, every company is using some form of technology in their business and the internet is pervasive.

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Facebook Uses AI as a Weapon Against Terrorism

In the wake of recent terror attacks, Facebook has issued a statement through their newsroom on countering radicalization. The social media platform is immensely popular, with worldwide users reaching 1.94 billion each month. It also can’t be denied that even terrorist groups have easy access to their website. As a result, Facebook has been faced

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