This is a story about how quickly things spread in the digital age–and once again, how long-lasting reputations can be made in otherwise unmemorable minutes. The Delta Airlines passenger who shot a quick, 45-second video of another passenger’s outburst, and then put it on her personal Facebook page, said Saturday she’s been completely surprised at […]
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. United Airlines has something of an image problem. I want to sympathize. I’m only human, after all. However, this particular image problem was largely self-inflicted. After dragging Dr. David Dao and his bloodied face down a plane,
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. Sometimes, they look bored. Sometimes, they look as if they want to be anywhere but there. Working in airport security rarely seems like, well, fun. On occasion, however, it requires a considerable amount of forbearance. Take these
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. Never imagine that life is fair. The best you can hope for is poetry. Poetry can even lift pain to the level of art and greed to the level of pity. Which brings me to Harvard economics
Like you, I’ve spent a lot of time in airports. Some are impressive; others depressing. Now, a new study by says the nastiest, dirtiest place in major commercial airports is not the one you think it is. During the 2017 holiday season, Insurancequotes.com fanned out at three major U.S. airports for a cleanliness study–or perhaps a
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. Public distaste for companies can run a little behind actuality. By the time surveys are taken and opinions are expressed, the distasteful companies are already doing something about their poor image. Still, when 24/7 Wall Street put
How often do things go badly in an airplane? I’m not talking about safety–although that’s obviously most important. I’m talking instead about small, avoidable miseries: things like non-working video screens, messed-up meals, screaming kids next to you on on a redeye flight, that kind of stuff. (Let’s assume the screaming kids in question are not your
American Airlines Just Revealed the Way They Track Customers Who Complain Too Much Read More »
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. Big airlines are troubled these days. They claim they’re tortured by the fact that budget airlines are cheaper and all customers want is lower fares. This week, United Airlines confessed that this wasn’t entirely true. Sometimes, there’s
Coach class used to be the great equalizer. But now, there’s coach–and then there’s “REALLY coach.” There are the premium coach passengers up front, who enjoy basic perks that once upon a time, were available to everyone on board. Then, there are the unwashed masses in “REALLY coach,” looking with envy toward the folks ahead of them in premium. Recently,
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. Airlines aren’t all bad. Or should that be: All airlines aren’t bad? It’s hard to decide in the U.S., where too much airline travel has become akin to severe ingrowing toenail surgery. Performed by a car mechanic with
