“T-Mobile literally pulled the hold technology out,” says LivePerson CEO Robert Locascio. “Millions of customer at T-Mobile don’t have to be put on hold. There’s no press one or press two. They go straight to a person. You are messaging them. You are doing what’s natural to you. That’s really what we see as changing […]
AI-Powered Conversational Bots Are Changing the Game, Says LivePerson CEO Read More »
The New York Times reported that Democrats created fake Russian Twitter bots in a disinformation campaign, also known as fake news, in order to influence voters to influence the Senate election in Alabama. The campaign was reportedly funded by liberal billionaire Reid Hoffman and included the creation of more than a thousand Russian-language accounts that
Democrats Created Fake Russian Twitter Bots to Influence Election Read More »
mcmurryjulie / Pixabay We live in a technology-driven society, and successful organizations need to provide customers with innovative products and features that enhance their experience beyond a simple purchase. This, of course, includes launching a reliable chatbot that can help consumers get the answers they need, solve any issues, or answer questions they may have
