Customer service jobs are not easy. Support agents have to face angry/frustrated customers, but have to ensure they don’t lose their cool, and are patient and empathetic at all times. On top of this, there are other challenges like collaborating with internal teams who aren’t always quick to respond, and adhering to strict service level […]
“Satisfied customer is the best source of advertisement.” – G.S. Alag Let’s be honest: customer feedback was, is and will be important to the development of your business. Why? Well, the truth is, the purpose of any business was, is and will be to fulfill customers’ needs by – Providing the best customer service possible–
Did You Know That Social Media Can Help You Collect Customer Feedback? Read More »
In customer support, it’s one thing to resolve tickets efficiently and quite another thing to empathize with each and every customer, and craft personalized responses to every message received. This can take a toll on the customer support agent. To improve agent enthusiasm and to help them deliver incredible customer experiences becomes a challenge. Even
6 Tips to Train Enthusiastic, Empathic Support Representatives Read More »
In today’s customer-centric world, the manner of communication has drastically changed from the perspective of ‘me’ to ‘you’. The target audience is at the centre of it. Customer Experience (CX) is integral than ever before. As experts from Walker state, it has all chances to overtake price and product as the key brand differentiator by
