Chart of the Week

Customers expect brand responses on social within 30 minutes

Chart of the Week, chatbots, customer experience management, Customer service and support, Livechat customer service / Good To SEO

Chart of the week: 37% of consumers who use social media to complain or question brands expect to get a response in under 30 minutes Delivering great customer service is getting more and more difficult for brands, as customer expectations change. Consumers now want instant service that offers fast results, which means brands need to […]

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Talent Gap Puts Small Private Practice Doctors Offices in Tough Hiring Position

One thing threatening the future of health care at the local level is a private practice’s ability to attract top talent. Small Business Healthcare Recruiting Trends Without nurses and the staff needed to run a small doctor’s office, it’s more likely that the healthcare landscape will continue to shift to larger companies. The one “positive”