chatbot best practices

Chatbots Have Taken Over Banking, So Now What?

2019 trends, Artificial Intelligence, Artificial Intelligence Customer Service, bank of america, banks, chatbot best practices, chatbots, Chinese New Year, Facebook Messenger, Finance /

For banks, the use of chatbots enters a new stage of customer engagement strategies in 2019. Key takeaways Since 2016, global banks have led a gold rush towards the implementation of automated chatbot technologies, spurred by changing consumer behavior and profit-margin expansion. Technologies powered by artificial intelligence require additional prudence due to the sensitive nature […]

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What Are The Best Practices in Bot Development?

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ProSmile / Pixabay If you happen to be a growing company with a focus on latest technology – chatbots or simply bots should be something you definitely must have heard of. With Facebook’s introduction of bots on Messenger and the growing popularity of different bot platforms, there is a marked transition of bots from being

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