Cloud computing

How Cloud Communications Can Transform Your Relationship with Customers

CCaaS, cloud communication solutions, Cloud computing, Contact Center as a Service, customer experience, customer service, CX, digital transformation, UCaaS, Unified Communications as a Service /

By Kevin Rubin The way that consumers and companies communicate with each other has undergone a drastic change in recent years. For instance, last year former pro football player Steve Gleason tweeted Southwest Airlines that some of the airline’s employees were unwilling to accommodate customers like him who need to fly with power wheelchairs and […]

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Microsoft Wins Pentagon’s $10 Billion JEDI Contract, Thwarting Amazon

Amazon.com Inc, Cloud computing, Defense Department, Microsoft Corp, Technology NEWS, United States Politics and Government /

Price Floyd, a former head of public affairs at the Pentagon who consulted briefly for Amazon, said he thought Mr. Trump’s vocal criticism of Amazon would give it ample grounds to protest the award to Microsoft. “He’s the commander in chief, and he hasn’t been subtle about his hostility toward Amazon,” Mr. Floyd said. The

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Google Hires Former VP of Microsoft’s Office Product Group

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Business Insider is reporting that Google has hired Javier Soltero, a former head of strategy for Microsoft Office. Soltero had left Microsoft in late 2018 amid internal reorganization. In his new role with Google, Soltero will take over as Vice President of G Suite. Google’s suite of programs includes Gmail, Google Docs, Google Sheets, Google

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How to Save Money with Microsoft Azure Enterprise Agreements

Cloud computing /

As more large enterprises adopt Azure cloud, especially those that have traditionally used Microsoft tools, we have observed growing interested in Microsoft Azure Enterprise Agreements, commonly known as EAs. We thought it would be useful to understand more about Microsoft EA’s, how they work with Azure, and what they mean to both the enterprise and

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How Much Do the Differences Between Cloud Providers Actually Matter?

Cloud computing /

When evaluating public cloud providers, whether to choose the best for your environment or simply to try to decipher the disparity in market share, it can be easy to get hung up on the differences. AWS, Microsoft Azure, and Google Cloud each have their own service catalog, pricing and purchasing variations, and flavor. But do

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How Much Should Enterprises Worry About Vendor Lock-in in Public Cloud?

Cloud computing /

One of the key drivers to a multi-cloud strategy is the fear of vendor lock-in. “Vendor lock-in” means that a customer is dependent on a particular vendor for products and services, and unable to use another vendor without substantial switching costs or operational impact. The vendor lock-in problem in cloud computing is the situation where

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Counting on Kubernetes, Diamanti wants to future-proof legacy technologies

#CubeConversations, #theCube, Cloud computing, company profile, Cube Event Coverage, Diamanti, hybrid cloud, hyperconverged infrastructure, Infra, John Furrier, Kubernetes, legacy applications, legacy infrastructure, multicloud2019, News, Nutanix, Startup, Technology NEWS, Tom Barton, Top Stories, Top Story 4, video exclusive, virtualization, VMware, vmworld, VMworld 2019 /

Ahead of VMworld 2019, the enterprise technology industry is at the crux of a multicloud conundrum. With the rise of containerized applications and microservices, the distinctions amongst major cloud providers are getting dimmer by the day. Yet on-premises computing remains a crucial component for the enterprise, even when those businesses seek the economic and operational

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We Are Iterating At a Faster Clip, Says Amazon Web Services CEO

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“We have a pretty significant market segment leadership position in this infrastructure cloud computing space,” says AWS CEO Andy Jassy. “There are a few reasons for it. The first is we just have much more functionality by a large amount than anybody else. We are also iterating at a faster clip. When you actually look

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Will Robotic Process Automation Save Your Company Time and Money in the Cloud?

Cloud computing /

We’ve been hearing buzz about a new concept in AI, robotic process automation. The promise of the technology is that it can automate processes that employees are doing manually, saving your employees’ time and potentially reducing operational costs. It fits right in with the current trends in cloud computing toward optimization. We’re all about saving

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