Why is Customer Churn Persistently High Regardless of Companies’ Sustained Efforts?

churn modelling, churn rate, customer analytics, customer churn, customer experience, Customer Intelligence, customer retention /

Regardless of their relentless efforts, brands across industries suffer from churn problems in today’s competitive world. As shown in the image below, one of the major reasons why customers leave the company turns out to be poor customer service. What is wrong with customer service today? According to research by SQM Group, 86% of customers […]

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