customer communication

Why You Should Send a Text Before Calling Your Customers

Every second, robocallers place 3,961 phone calls, the majority of which are imposter scams attempting to sell, swindle, and scam consumers out of money or personal information. With robocall scams reaching epidemic proportions, many people now refuse to answer their phones to people outside of their circle of friends and family. This poses a challenge […]

10 Educational, Funny & Thought-Provoking Customer Service Training Videos You Won’t Have Seen Before

customer communication, customer experience, customer service / Good To SEO

Have you ever experienced that feeling when you encounter a new piece of information that completely shifts your understanding of the world around you? Whether it’s a great book, an enlightening movie or a blog post with a fresh perspective you’d never considered, those moments are at the core of all great learning experiences. As

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