Customer experience examples

Retail innovations making shopping easier for three in five consumers

Chart of the Week: More than three in five consumers say that retail innovations or solutions have made shopping experiences easier, with online shoppers seeing the biggest benefits More customers now expect a seamless, personalized shopping experience. Whether they are buying in person or online, people want a quick and easy experience, something that is […]

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Why are businesses aiming to improve customer experience?

Customer experience examples, Customer Experience Management CXM, SEO BLOG / Good To SEO

Chart of the day: customers expect more personalized experiences according to businesses and that’s why they are prioritising improving CX Customer Experience (CX) improvements are being led by customers wanting more personalized experiences according to new research. Customer expectations are essentially driving CX prioritisation. 7 in 10 businesses said they were improving CX because customers

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Do businesses think they have good customer experience (CX)?

Customer experience examples, customer experience management, SEO BLOG, UX / Good To SEO

Chart of the day: the more senior someone is in a business, the more they believe that they offer a good customer experience (CX). The Customer Experience industry report 2018 by uisertesting.com has found that executive level professionals and those who work in CX management think they have a good CX, whilst UXers, product manager,

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