“Consumers have never been so hard to please and marketers have never had as many opportunities to please them”, Senior Vice President for Google Ads, Sridhar Ramaswamy Forrester defines customer experience as, “How customers perceive their interactions with your company”. In a world where consumers have numerous opportunities to choose from, where digital content and […]
Chart of the day: the more senior someone is in a business, the more they believe that they offer a good customer experience (CX). The Customer Experience industry report 2018 by uisertesting.com has found that executive level professionals and those who work in CX management think they have a good CX, whilst UXers, product manager,
Do businesses think they have good customer experience (CX)? Read More »
geralt / Pixabay Self-service checkout lines have become more and more common. Online consumers are accessing digital customer service and resolving their own issues without speaking to a live person. Chat features on e-commerce websites can often resolve customer issues as well. Yet there are still those customers who want to speak with a live
How To Choose The Right Customer Support Model For Your Business Read More »
