customer experience

How to Raise Your Customers from the Dead with 5 Engagement Tactics

B2B Marketing, customer experience, Customer Marketing, Lead Nurturing, SEO BLOG /

Have your customers “ghosted” you? Are they playing dead, possibly waiting to be wooed back? Maybe they’re simply bored, checked out, acting instinctually, not consciously, like zombies. Here are 5 strategies to help resuscitate customer engagement with your company. First, what is customer engagement? By definition, customer engagement is interaction over various channels between a […]

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Why It’s Imperative Retailers Move From Next Best Offer To Next Best Experience

customer experience, SEO BLOG /

Historically, retail marketers have chased the next offer. Most analysis is focused on what will drive the next sale and not necessarily the customer’s big picture. With advances in marketing technology, marketers are now able to tap into sophisticated data sets of their customers offering insight into contextual awareness, lifetime value, customer satisfaction drivers and

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SMS Surveys Are the Only Way to Get Customer Feedback

customer experience, customer feedback, Mobile Marketing, SEO BLOG, SMS marketing, SMS surveys /

We all want to grow our business. And a great way to grow your business is by keeping your customers happy and understanding why your unhappy customers are… unhappy. Getting customer feedback is imperative to give you the understanding of what your business is good at and where it needs to improve. It will also

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This Is the Most Inspirational Show About Customer Experience

customer experience, SEO BLOG /

October 3rd, 2017 We spend so much time beating up on companies and business. It’s #fail this and #fail that. But it doesn’t have to be that way. And now, there’s the PERFECT antidote. Experience This! launches today Welcome to Experience This!, where you’ll find inspiring examples of customer experience, great stories of customer service,

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