Does your customer management strategy need an upgrade? Super customers can 16x your profits – and so can firing your “super awful” customers. Source link
Want More Profits? Focus on Your Best and Worst Customers Read More »
Businesses are changing how they think. For years ― decades even ― companies have been focused on their products. The customer experience has always been top of mind, of course. But in a more passive role. If someone wasn’t happy with a product or service, usually they just stopped using it. Maybe they might complain
Your Customers Called. They Want You to Know These 6 Things Read More »
A little about me: I enjoy cooking, so I go grocery shopping once a week. I regularly spent a considerable amount of cash at the nearest Regional Grocery Chain™ store, until I noticed their customer experience starting to slide. Fewer cashiers worked the registers. Lines swelled with dissatisfied patrons and I slowly realized I was
