Chart of the week: 37% of consumers who use social media to complain or question brands expect to get a response in under 30 minutes Delivering great customer service is getting more and more difficult for brands, as customer expectations change. Consumers now want instant service that offers fast results, which means brands need to […]
Customers expect brand responses on social within 30 minutes Read More »
The aim of multi-platform customer service is to provide customers and audiences with options on how they would like to communicate with brands These platforms also deliver a seamless service experience for customers, regardless of what channel they may choose to use. Delivering a smooth customer experience means having to understand your customers in order
Why a multi-platform customer service strategy is essential in 2018 Read More »
Why social media customer care is important in retaining loyal customers and positive brand awareness With all the noise and saturation of businesses and brands online vying for more clients and customers, there is one guaranteed thing that any smart digital marketer can do to stand above the noise to build and keep their network
The rise of social media customer care Read More »
Is there a place for snarky comments when responding to customers on social media? In a recent report, by Sprout Social, it was found that brand personality on social media affects consumer purchase decisions. Respondents said they wanted more honest, friendly and helpful brand personality on social media over snarky and politically correct comments. How
Is being different worth the risk in social media customer service? Read More »
Blocking a visitor from Live Chat should be your last option, but sometimes it is necessary. Usually, you can find lots of information online on how to improve customer service by using live chat software. But when is it necessary to block visitors that are abusive? Learn to tell apart a challenging customer and an
3 situations when blocking a visitor from live chat is necessary Read More »
Why it’s important to listen to your customers on social media Did you know 67% of consumers have used a company’s social media channel for customer service? Businesses now need to be ready for any comments that come through social media and need a speedy response. It has been reported that 42% of consumers expect
15 examples of social media customer service Read More »
Chart of the day: A recent study has shown that customers want better customer service from your brand. It’s no surprise that a good customer support service is topping the list of what customers want most from a brand. Having a good communication with your customers is vital in conversion and retention. How else is a
Rapid customer service is more important than content and social communities Read More »
