By Dawn Blizard Your pizza sauce comes from a recipe that’s been in your family for three generations, and the ingredients are locally sourced, organic, and fresh. But some guy on Yelp says it tastes like rodent droppings on cardboard. You install lawn sprinklers with care and precision, and hire only hardworking factory-certified professionals to […]
5 Ways to Profit From One-Star Customer Reviews Read More »
by Jonas Christensen If you’re not actively gathering customer feedback—and acting on this feedback—you’re losing out. Why? The happier you make your customers, the more likely it is that you’ll retain them. Bearing in mind that it’s six to seven times more expensive to acquire a new customer than it is to retain an existing one,
5 Ways Customer Feedback Can Help You Beat the Competition Read More »
Home Podcast How CanvasPop’s Genius Customer Acquisition Strategy Out-Innovated the Competition [podcast] Join Our Exclusive Network Subscribe now to our newsletter and get exclusive articles and deals ready to increase the ROI of your company! This post originally appeared on Growth Everywhere, a marketing and business growth blog. Hey everyone! In this episode I share
How CanvasPop’s Genius Customer Acquisition Strategy Out-Innovated the Competition Read More »
In today’s marketplace, it’s all about creating the most positive experience for your customers. You need to engage with them in a way that is unforgettable and helps them remember your business the next time they are in need of the products and services your company offers. That’s why we asked 12 successful entrepreneurs from
You Can Create an Unforgettable Customer Experience Without Breaking the Bank Read More »
By Andrew Gibson An air-tight customer retention strategy is the secret sauce you need to increase your profits. But trying to increase customer loyalty without first understanding the reasons behind why your customers are leaving is like trying to eat tomato soup with chopsticks—you may be getting a little taste, but chances are you’re not really catching
Why Do Customers Leave? 3 Reasons Why You’re Losing Business Read More »
ChatBots are a piece of software which simulates a human through conversational mediums to perform different tasks which the user asks. We all work every day doing some or the other job to earn money. And after those endless, tiring, tough hours of work, we ought to save that money for the education of our
Chatbots Are Reshaping the Way We Do Finance Read More »
Photo-Mix / Pixabay As companies cut costs and cling to the bottom line, some of the most significant collateral damage has been to the customer service organization. Connection with customers has been sacrificed for quick and impersonal exchanges with outsourced agents. If considering only financials, outsourcing often emerges at the top choice for cost-effectiveness –
It’s Time to Insource Customer Service. Here’s Why. Read More »
Going undercover to shop your own store or business can reveal unique opportunities for improvement. And some of these insights can be key to building customer loyalty and unlocking sales. I first learned about secret shopping, also known as mystery shopping, several years ago when my wife was hired by a major department store to
Want to Get the Real Scoop on Your Company’s Customer Service? Go Undercover (Seriously) Read More »
Marketing Podcast with Jay Baer Okay, I’ll admit, the headline for this post probably seems a little odd, so let me explain. No one likes or wants negative reviews, but the fact is, that’s how you get better. In a perfect world, everything your business does makes the customer smile, but I don’t know too
Why You Must Increase Your Negative Reviews Read More »
How hard should it be to order pizza? “Not very,” you’re thinking. After all, you’ve probably done it a thousand times. But sometimes, it can be harder than you expect. Consider the experience a friend of mine had last week. My friend is a musician and was in the middle of a recording session that
When Technology Goes Too Far: How Not to Treat Your Customers Read More »
