customer support

How Effective Is the Customer Satisfaction (CSAT) Metric?

customer experience, customer service, customer support, IT Support, ITSM, service desk, Support Desk / Good To SEO

Achieving and maintaining a high level of customer satisfaction is important for a business to gain and maintain a competitive advantage. Your customers’ perceptions of your company or brand affect your reputation and your revenue. Interactions with service desk agents have a direct impact on a number of issues—lifetime customer value, loyalty, profitability and more—and […]

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4 Service Desk Agent Performance Metrics that Influence the Customer Experience

customer experience, customer support, CX, helpdesk, IT Operations, ITIL, ITSM, ITSupport, service management / Good To SEO

Continually improving the customer experience and satisfaction with service support is a goal of every service desk. While there are many metrics that influence measures of customer satisfaction, the four service desk agent performance metrics discussed here are among those that have a great impact and should be monitored in real-time, as well as trends

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Dear AWesome Customers: Thank You!

AWeber culture, customer service, customer support, Email Marketing, NCSA Awards, SEO BLOG, Stevie Awards / Good To SEO

It’s no secret we love our customers. After all, they constantly inspire us to provide them with remarkable experiences! That’s why we push ourselves seven days a week to partner with our customers and help them grow their businesses and audiences with email. And now we’re particularly excited to announce that we’ve received some additional acknowledgement

Dear AWesome Customers: Thank You! Read More »