The past several years have been very difficult for traditional retailers with brick-and-mortar footprints. Changing consumer habits, driven in large part by the rise of online retail, have led to thousands of store closures in the US and UK. The ongoing retailpocalypse has claimed even once-iconic brands. Barney’s, once arguably the most prestigious name in […]
By one estimate, returns cost retailers around the world more than half a trillion dollars a year; by another, that amount will soon exceed a trillion dollars a year. Not surprisingly, the staggering costs of returns means that retailers spend lots of time, money and energy trying to minimize returns. Some even rely on companies
Should retailers embrace returns culture? – Econsultancy Read More »
Amazon returns will soon be accepted at all 1,150 of Kohl’s department stores across the US. From July 2019, customers will be able to return unwanted packages from Amazon to all of Kohl’s physical stores for free. Products can be returned whether or not the item is in its original packaging and whether or not
How unlikely retail partnerships could change the game – Econsultancy Read More »
There was a lot of talk at this week’s RetailExpo event about an industry ‘under pressure’. This is perhaps unsurprising given the current economic climate plus the substantial losses reported by big retailers in 2018. And as we head further into 2019, the news of Debenhams’ store closures has contributed to even more damning headlines.
Three ways companies are disrupting traditional retail models – Econsultancy Read More »
Retailers trying to fend off Amazon could soon face a big new challenge from the online retail behemoth: free one-day delivery for all Prime members. For years, Amazon Prime, which over half of US households are estimated to have a subscription to, has offered all of its members free two-day shipping for over 100m products.
As an increasing number of staples of the UK’s high streets and shopping centres close branches, lay off employees and outright disappear, many have pondered how brick-and-mortar retailers can revive their fortunes in the age of ecommerce. From focusing on the retail experience to mastering mobile, conquering multichannel and expanding into innovative technologies like AR
How click & collect could bring traditional retailers back to life – Econsultancy Read More »
Last week, Asos announced a big change to its returns policy, announcing a crackdown on so-called ‘serial returners’. The retailer said that it will be monitoring customers who continually buy and return clothing, with the view to deactivate the accounts of those it deems to be ‘serial returners’. Asos also increased its returns policy from
What does ASOS’ new returns policy mean for ecommerce? We ask the experts – Econsultancy Read More »
The fast fashion industry is big business – and it’s only getting bigger. According to new research, the industry has grown 21% over the past three years. When compared to the luxury market, which saw mediocre growth in 2016, it’s clear that fast fashion retailers are growing in favour. Despite many retailers struggling on the
Four factors fuelling the growth of fast fashion retailers – Econsultancy Read More »
For online retailers, getting products that their customers have purchased from Point A to Point B is an increasingly important part of the customer experience, and thus a critical success factor. Because of this, developments and trends in shipping are must-follows for retailers. Here are four that they need to know about. The viability of
Four big shipping trends online retailers need to know about – Econsultancy Read More »
The old adage “the rich get richer” will apparently be true in the US retail market this holiday shopping season. According to a new study conducted on behalf of installment payment provider Splitit, nearly 40% of holiday shoppers intend to make the majority of their purchases through large online retailers like Amazon. While the 40%
Free shipping & deferred payment key to competing with Amazon during the holidays Read More »
