digital transformation

How Cloud Communications Can Transform Your Relationship with Customers

CCaaS, cloud communication solutions, Cloud computing, Contact Center as a Service, customer experience, customer service, CX, digital transformation, UCaaS, Unified Communications as a Service /

By Kevin Rubin The way that consumers and companies communicate with each other has undergone a drastic change in recent years. For instance, last year former pro football player Steve Gleason tweeted Southwest Airlines that some of the airline’s employees were unwilling to accommodate customers like him who need to fly with power wheelchairs and […]

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The 3 Stages of Digital Transformation

B2B sales and marketing, digital transformation, Sales Enablement, Sales Management /

Today, digital transformation continues to accumulate a lot of attention. As digital sales transformation has moved from a nice-to-have to a need-to-have, more deals than ever are being lost to a commitment to the status quo than to competitors. Digital transformation is more than just a fancy way to describe moving digital assets to the

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Digital Transformation Is A Strategic Priority For Every Company, Says ServiceNow CEO

Bill McDermott, CEOTrends, CIOProNews, CloudRevolutionUpdate, CTOUpdate, digital transformation, DigitalTransformationTrends, EnterpriseWebPro, ITManagementNews, John Donahoe, ServiceNow /

“What’s happening is that digital transformation is a strategic priority for every company,” says  ServiceNow CEO John Donahoe. “If you can’t compete digitally you can’t succeed. ServiceNow is one of the core strategic digital transformation partners for increasingly virtually every company around. Companies are focusing on how can they deliver better experiences to their customers,

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the disruptors become the disrupted – Econsultancy

digital transformation, FinTech, Strategy /

Financial services has arguably experienced one of the highest levels of digital disruption of any industry. From banking and payments to lending and insurance, no part of financial services has been left unscathed and hundreds of billions if not trillions of dollars is up for grabs. But the upstarts that fueled the disruption that put

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How Dixons Carphone changed its culture around digital transformation – Econsultancy

digital transformation, Dixons Carphone, Festival of Marketing /

Imagine this scenario: you have just joined a major retail brand in a brand new role with the goal of leading a digital transformation across the business. The retailer has 950 stores, 771 store visits per minute and 42,000 employees; makes more than 13,600 deliveries per day; and receives 22 website visits per second. Where

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Q&A: Infused with digitally native ideas, SUSE Group jump-starts computing transformations

#IFSWoCo19, #theCube, Acumatica Inc., Cube Event Coverage, Dave Vellante, digital transformation, IFS AB, IFS World Conference, Infra, Jon Roskill, Melissa Di Donato, migration, News, Open Source, Paul Gillin, Red Hat Inc, SUSE Group, Technology NEWS /

  When a digitally minded business is ready to play catch up, things can be expedited with the magic of open-source computing. The idea is to provide proper plug-ins across virtual walls and supporting the flurry of services now found on all major cloud platforms. For SUSE Group and Acumatica Inc., service providers in enterprise

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Highrise event series: Bringing together Canada’s digital leaders

digital transformation, leadership, Technology NEWS /

In today’s world, we have more technology innovation being developed than any other time in history. In many cases the technology will improve our quality of life and in other cases will have a negative effect not realized until many years later. And, this is why discussions need to keep occurring across the collective community

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Canadian SMBs incur a potential productivity loss of CA$2 billion using older technology 

Artificial Intelligence, Big Data & Analytics, Computers, Cybersecurity, digital transformation, Infrastructure, IoT, IT Workplace, Microsoft, PCs, personal computers, Privacy & Security, small and midsize businesses (SMBs), SMB, SMB market, Technology NEWS, Wireless & IoT /

A recent study commissioned by Microsoft and Intel reported that the cost of using a PC older than four years is more than buying a new one.  As per StatsCanada, the country is home to around 1.2 million small and medium businesses. These businesses comprise 98.8 per cent of the total employee businesses in the

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CanadianCIO of the Year finalist a bridge builder by nature

CanadianCIO of the Year, CIO, Dana Sanderson, digital transformation, DX, Education, IT Workplace, leadership, Public Sector, Technology NEWS, UPEI /

This is one in a series of profiles of tech leaders named as a finalist for the 2019 ITAC CanadianCIO of Year Award. Mr. Sanderson will be part of a Nov. 14 Town Hall discussion for finalists focused on the changing role of the CIO. The ITAC CanadianCIO of the Year winners will be announced

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How the team behind NHS Digital transformed the UK’s online health service – Econsultancy

digital transformation, Festival of Marketing, NHS, User Experience and Usability /

NHS Digital is the information and technology partner to the National Health Service. In the words of Owain Davies, Lead Product Owner at NHS Digital, it is “just one part of one of the country’s best-known institutions”. When Davies took up his role in September 2016, he and his team set out to digitally transform

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