Leaders take responsibility. We know the futility of blaming others, however much we indulge in doing so. We can’t change the past. We can, however, act in the present. A leadership and business perspective can help a lot in climate change, and I don’t mean by promoting technical innovation. Twice in the past two days, […]
Lead Yourself Before Blaming Scientists for Not Solving Global Warming Read More »
Founder Jack Ma has transformed Chinese retail and now had his sights set on the world. Alibaba connects businesses directly with their customers selling everything from groceries to automobiles and from private islands to services to visit elderly parents or find a sperm donor. Ma took a very inclusive approach to growing Alibaba. He recognized
Jack Ma Did This 1 Smart Thing With Alibaba That Every Founder Should Learn From Read More »
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. It’s a disposable world, as Depeche Mode should have sung, but didn’t. We’re encouraged to keep changing, disrupting and, that most painful of euphemisms, growing. Yet we watch movies that make us tear up when one
This 50-Year Study Revealed the 4 Secrets To Making a Relationship Last Read More »
As I type these words, Hurricane Irma is ripping through the Caribbean as a Category 4 storm with wind speeds of up to 155 miles an hour. With a width stretching across some 400 miles, it is one of the most powerful storms on record in the Atlantic. There is no other storm on the
How to Stay Calm When It Feels Like Your World Is About to Wash Away Into the Ocean Read More »
With technology continuing to advance at a rapid clip, the demands on business to evolve are increasing just as fast. Core aspects of your business such as customer service are being pressured to evolve in several ways. By making these 6 enhancements, you can advance your ability to deliver quality customer service the way your
6 Ways to Radically Advance Your Customer Service Read More »
When Starbucks announced recently it was shutting down all Teavana stores in the United States, a lot of people were disappointed. This is a story about a military veteran turned entrepreneur who had a different reaction. Meet Brandon Frienman, founder and CEO of startup Rakkasan Tea Company, which grew indirectly from his service as a
When Starbucks Shut Down Teavana, This Military Veteran Saw Opportunity Read More »
How many different ways are there to turn an ordinary customer service interaction into something extraordinary, to provide the kind of service that transforms the transactional nature of a business interaction and turns it to provide something more meaningful, something that will inspires a customer to come back for more as well as spread the
Can You Think Of 101 Ways To Enhance Your Customer Service Performance? Read More »
In business, speed–being in the right place, at the right time, before anyone else–is a huge asset. Sometimes, that happens when you’re the most nimble. Other times, you can get there with better decision making. Either way, one of the biggest advantages you can have is foresight. I grew up in Hawaii, where there’s a
3 Easy Ways to Spot and Get An Opportunity Ahead of the Crowd Read More »
If you’re suspicious that someone isn’t telling the truth, can you look them in the eyes and tell? Well let’s try. Here are three facts about lying. Can you tell which one (if any) is a lie? The average person hears between 10 and 200 lies per day. Strangers lie to each other three times
The balancing act of building a startup, traveling, and maintaining a successful career can be quite cumbersome. Only the strong will survive before throwing in the towel, because it takes blood, sweat, tears, and grit. We constantly hear stories about successful millionaires and billionaires and how they got their starts. Take for example, billionaire Sara
4 Ways to Balance Your Business and Travel Schedule While Maintaining a Full-Time Career Read More »
