Your Cost per Contact Service Desk Metric May Be Too High

Call Center, Contact Center, customer experience, help desk, ITSM, service desk /

  stevepb / Pixabay The Cost per Contact metric, also referred to as Cost per Call, measures the level of financial efficiency that your service desk delivers as it supports and provides help to customers. What Is the Cost per Contact Definition? In its simplest form, Cost per Contact is the total cost of operating […]

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