Marketing Podcast with Jay Baer Okay, I’ll admit, the headline for this post probably seems a little odd, so let me explain. No one likes or wants negative reviews, but the fact is, that’s how you get better. In a perfect world, everything your business does makes the customer smile, but I don’t know too […]
You can’t fix a problem that’s already happened. You don’t have a time machine. But every time you make a mistake, you have complete and total control over what happens next. Yet, time and again, when businesses mess up, their leaders blow it when it’s time to ask for forgiveness. And we WANT to forgive.
Jay Baer’s Top Tips for Handling the Haters using Social Media Jay Baer, the founder of Convince & Convert, is a genius when it comes to developing social media and customer service strategies. He has helped countless big name companies, including Allstate and The United Nations, boost their brand and improve their image with customers.
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“Do people even read books any more? Why spend your time on it, when you could do more videos?” Right now, these are questions that are being asked of me, and by me, as I begin the long and involved process of creating my sixth book. And they aren’t ridiculous questions. Indeed, the business of
