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At PagerDuty Summit, IT support advances at the speed of life

The first time I heard about the emergent PagerDuty a few years ago, I wondered: Is another notification layer between information technology service management or ITSM tickets and IT monitoring alerts even a market? Gartner still doesn’t seem to think so. But after attending PagerDuty Summit 2019 in San Francisco (below), I admired a crater-sized […]

New Relic: Capturing the flag of software observability at FutureStack

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What is at the center of a successful software delivery? Is it measured only by the speed and quality of the resulting user experience, or does the real value lie somewhere within the responsiveness of the data that feeds it, from within an increasingly distributed and ephemeral hybrid information technology architecture? We seem to be

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