A few months back we posted a question here at SBT asking what are the biggest challenges when it comes to using customer relationship management solutions. Over 500 people responded, and the biggest challenges — hands down — were manually entering and maintaining data, and understanding how CRM really benefits “my” business. So I asked […]
Overcoming the Challenges of CRM at Your Small Business Read More »
SEGMENT 2, starting at 19:15: Every entrepreneur should seek the help of others, but in the end, they have to rely on themselves to achieve their dreams and find true happiness. John Jantsch, author of Duct Tape Marketing, is here to share what it means to be a self-reliant entrepreneur based on his 30 years of experience.
Small Business Radio Show with Barry Moltz Read More »
Oracle recently conducted a study of 1,100 US consumers. And last week the company released a report of the findings called “One Size Doesn’t Fit All.” Oracle created the report in partnership with and features analysis by Jeanne Bliss. Bliss serves as a leading customer experience thought leader, author and founder of CustomerBLISS. Some of
Delivering Great Customer Experiences Starts with Showing Real Respect Read More »
This week my Watching Amazon show co-host John Lawson and I talked a couple of times about Amazon’s latest earnings report. And despite revenue going up 20% year over year, many financial analysts and pundits were disappointed that Bezos and Co. didn’t meet expectations, causing the stock price to take a sizable hit. Why Amazon
Watching Amazon: 2 Reasons Why Amazon Is So Successful Read More »
Last month, Facebook announcement Libra, its new cryptocurrency. Libra lets you buy things or send money to people with nearly zero fees. And the announcement caused a lot of different reactions from across the business and political landscape. It also shined an even brighter light on cryptocurrencies in general. And you have to believe the
Facebook Libra for commerce, transactions; less speculative than Bitcoin Read More »
One of my favorite conferences to attend every year is the annual Sports and Entertainment Alliance in Technology (SEAT) conference. It’s one of the leading events for C-level execs at professional sports teams and leagues. This includes the NFL, NBA, MLB and MLS. But it also includes major college athletic departments. And it’s the only
The Historical Basketball League is Disrupting the NCAA Read More »
If I had to pick one overarching theme from the 15 or so CRM industry events I’ve attended so far this year it would probably be AI. More specifically it would center around the crossroads of where automation and AI intersect. And during last month’s PegaWorld user conference, I had a chance to speak with
AI is Not Magic and Thinking So is a Dangerous Proposition Read More »
Vidyard, a leading video platform for business, recently released their annual Video in Business Benchmark Report and it is full of great information on how businesses are leveraging video to engage customers and prospects. The study found on average 52% of viewers watch a video all the way through, regardless of the video’s length. But
73% of B2B Videos are Less Than 2 Minutes; Only 13% Viewed on Mobile Read More »
Two years ago I had a chance to speak with Merijin te Booij, CMO of Genesys, a leading provider of omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. And last week I had another sit down with him during the company’s annual user conference; Xperience 2019. And with two years
AI Will Not Only Allow for More Human Empathy, It Will Create It Read More »
So this one is a little different, but what do you expect when somehow Johnny Rotten and the Sex Pistols (along with The Clash, Fugazi and other Punk Rock bands) are used to potentially put us back on the right path to creating the kinds of experiences important to customers today. A path CX thought
Here’s What Punk Rock Can Teach Us About Customer Experience Read More »
