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Top Types of Customer Communication Channels

chatbots, customer communication channels, customer experience, customer service, knowledge base, live chat, Social Media, ticketing /

Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business decisions. Adding a new customer communication channel can seem like great business sense, either to embrace a new section of customers, or deflect from other channels. And customers themselves may be vocal […]

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6 Actionable SEO Strategies for Exceptional Customer Service

Answer The Public, Capterra, customer acquisition, Customer Education, Customer Experience IQ, customer retention, customer service, explainer videos, FAQ, Frequently Asked Questions, GetApp, getting started guide, Google Analytics, Google autosuggest, Google Featured Snippets, Google Plus, google trends, Gregory Yanchelowich, help desk technicians, IKEA, industry trends, Kbase, keyword research, knowledge base, MailChimp, Mention, Nokia, products, quora, Reddit, search queries, SEO, SEO BLOG, SEO Strategies, services, Social Media, SocialMention, Twitter trends, user experience, UX, webinar, white paper /

Most businesses put their heart and soul into acquiring new customers but ignore the huge opportunity in retaining existing customers. Customer retention, the most overlooked marketing tactic, is said to be the money maker since existing customers are likely to spend 31% more and 50% more likely to try new products when compared to new customers.

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