Facebook, Google, and Twitter have faced withering questions and remarks this week on Capitol Hill over Russia. The gauntlet isn’t over and, even when it is, there’s a good chance the companies will face enough bipartisan political will to impose regulations on how they operate. The trio of Internet giants — and many others in tech […]
Google, Facebook, and Twitter May Face Major Regulation because, Russia Read More »
The other day at an event with small business owners, a woman was telling me how her employees just got up and quit without any notice or acknowledgment. She discovered, the person leaving had no idea that there was a right way to leave a job, and that it wasn’t as simple as saying goodbye
Being the literal face of a company can be tough on a CEO. You have to take the heat — and when a quarter flops, investors want an explanation. However, John Schnatter, founder and CEO of Papa John’s Pizza, made a big blunder during an earnings call this week and the criticism has been hotter
Papa John’s Takes Responsibility for a Crummy Quarter by Blaming the NFL Read More »
In the majority of successful companies, it’s great teamwork that is the difference being good and being great. Engaged teams create engaged customers, and engaged customers remain profitable customers. A great vision and a sense of purpose can help teams become engaged with the company, but to really take it to the next level you
No company, big or small, can survive without some rules in place. Rules and regulations not only instruct employees on how the company works, but also how they should act. These black and white guidelines are instituted to solve problems that have come up previously or to establish some form of order for future situations. My experience has shown
Earlier this month, I had the pleasure of listening to the venerable football coach Jimmy Johnson while at a conference in Miami with the Entrepreneurs’ Organization. He shared some insightful and valuable lessons regarding creating great teams illustrated with colorful stories from his career. My impression of Johnson up to that point was that of a hard-nosed,
After 25 years of teaching at Stanford Business School, I’ve had hundreds of leaders and entrepreneurs as class guests, some of them among the world’s most accomplished and well-known. Each has had strong, and often divergent, opinions about how best to lead and manage people. It turns out that there are almost as many opinions on
Want to Be a Great Leader? This 1 Thing Will Make You Stand Out Read More »
People like to throw around the word MVP (minimum viable product), as if it gives you carte blanche to build something sub-par. This is the scenario you never want: Developers are head down in code for weeks, they build the product, rip the cover off, and your beta users’ reaction are, What the heck is this?
The Best Way to Build a Product that Resonates with Consumers Read More »
Workplace researchers conservatively claim we spend a third of our life working. Given that we’re living longer, I believe it’s closer to half our lives or more. And as we spend more time working, we’re beginning to understand the effects of bad management better. Gallup’s research finds that 70 percent of employees have a negative
Want to Achieve Superior Business Results? Focus on the Experience of Work Read More »
In the digital age, how do you retain your customer’s loyalty when your fiercest competition is only a click away? Marriott International, which has the world’s largest loyalty program, finds that the best way to deepen loyalty is through unique experiences. I recently had the opportunity to speak with David Flueck, Senior Vice President of
