For nearly five decades now, ever since Robert K. Greenleaf wrote his seminal essay, The Servant as Leader, leadership thinkers have attempted to replicate, rehash and reinterpret the concepts of great leadership. Stripped down to its basic and most practical form, leadership has always been and will always be about meeting the needs of people […]
Once upon a time in 2014, Rihanna and Lupita Nyong’o attended a Miu Miu fashion show in New York City. What happened next could never have been predicted, but is all kinds of amazing. First, a striking photo of the two sitting together prompted a tweet-storm, a fact that in and of itself is not
The World’s First Twitter-Inspired Movie is a Fantastic Lesson in Teamwork Read More »
When your top employees are offered more money by a competitor, it is easy to fall into a bidding war. While sometimes this is an effective route, it increases your overhead cost, often unnecessarily, and may only retain them temporarily. Throwing money at the problem does not have to be your first or only step.
7 Strategies to Retain Star Employees When They Are Offered More Money Read More »
I was recently in downtown Philadelphia for a meeting, and I arrived a little early. I decided to walk a few blocks and look inside the lobby of the Ritz-Carlton because I was told it was an incredible historic building. I had also had heard that they had great service. When I walked up the
If You Want to Improve Your Customer Service, Take a Look at How Ritz-Carlton Does It Read More »
Mental toughness, determination, willpower, perseverance… whatever words you use, the ability to overcome roadblocks, to push through doubt and fear and hesitation and keep working hard to achieve long-term goals is what sets successful people apart. So how can you develop greater mental toughness? The first step is to realize that you always — always
Develop Tremendous Mental Toughness: A Navy SEAL Explains the 40 Percent Rule Read More »
Three basic truths: Praising people motivates them. Praising people encourages them. Praising people inspires them to even greater heights. Impossible to argue with those statements? Maybe not. Depending on the approach you take, praising an employee — or praising anyone — can actually have the opposite effect. The difference lies in whether we assume skill
