Made.com

Seven innovators of the in-store customer experience – Econsultancy

A couple of years ago I singled out Zara as an example of poor in-store customer experience. At the time, the retailer’s combination of confusing layout, limited changing rooms, and lack of staff often made shopping in-store less than enjoyable. Since then, however, Zara has made big strides to improve this, by integrating digital tech, […]

30 brands with excellent social media strategies

AirBnB, BT, Burger King, cancer research, Coca-Cola, Domino's, Dove, GE, Grazia, Innocent, Kim Kardashian, KLM, L'Oreal, Lowe's, Made.com, Missguided, NASA, Nike, Oracle, Oreo, paddy power, Pret A Manger, social, Taco Bell, The Guardian, Virgin Media / Good To SEO

Okay, it’s probably disingenuous to pretend that social media is still something nascent and unproven for brands. Even with a tricky attribution problem to solve, most brand marketers and advertisers agree it just makes sense to target these large, active and known audiences. Having said that, some brands ‘got’ social media a lot quicker than

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