When your business relies on working with clients, you must establish a relationship with them. Hopefully that relationship is a good one and beneficial to everyone. Of course there are times when conflicts occur that must be resolved. While you may be able to work through most of them, sometimes there is no resolution. Clues […]
Think it May be Time to Fire Your Client? Here are 7 Signs You’re Right Read More »
Getting management buy-in for your new ideas and proposals may not be an easy thing to do. After all, they may already have other plans in place and a budget already allocated for. This is why it’s important for professionals to learn the concept of “issue selling.” According to the Harvard Business Review, issue selling
We all have our personal pet peeves when it comes to customer service. (For me, it’s when a server asks, “Are you still working on that?”) But some customer service annoyances are pretty much universal — and according to a survey reported in MarketingProfs, these are the top 5. Is your business doing any of these?
5 Best Ways to Handle Your Customers’ Top Pet Peeves Read More »
Summer has officially started. This means beaches and barbecues, summer vacation for the kids, and maybe a little extra juggling for parents. It also means we’re halfway through the year, making it the perfect time to assess the legal and tax health of your business. If your business tends to slow down a bit during
6 Must-Haves to Include on Your Small Business Mid-Year Legal Checklist Read More »
So many of us have a dream to work from home. I know I like working remotely and freelancing. However, it’s not always for everyone. Some people can’t work from home all the time — or even at all. Should You Work From Home? Here’s how to tell if you’re cut out to work from home:
Some People Excel at Working from Home and Some Don’t – Which One are You? Read More »
On July 1, a new equal pay law will go into effect in Massachusetts — and it will impact small businesses in ways of which you may want to be aware. The Massachusetts Equal Pay Act (MEPA) is intended to ensure greater fairness and provide clarity on what constitutes unlawful wage discrimination. So small businesses
Interview Questions You May and May Not Ask Under New Massachusetts Pay Equity Law Read More »
A critical part of running a successful business is managing customers. If customers are served properly and they leave your business premises happy and satisfied, your business can grow and continue to succeed. However, if customers leave upset, it can really hurt your business and bottom-line. You probably already know this and have set up policies
11 Types of Difficult Customers and Ideas for How to Handle Them (INFOGRAPHIC) Read More »
People staring down at a mobile device is now much more the norm than people looking around the room for someone to talk to at an event. As addicting as mobile phones can be, you won’t grow your network or your business unless you pay attention to what’s happening right now, right where you are.
Most of the time, being more productive means striking a better work-life balance and learning to mitigate the little stressors that eat away at efficiency and the psyche. These hacks will help you maximize your time and happiness. Work-Life Productivity Hacks 1. Know Thyself What time are you at peak productivity? Now schedule your most crucialtasks during that time. If you’re a genius between
Recognizing your employees for what they do has a bigger impact than most owners or managers may realize. LinkedIn is addressing this very issue with a new feature it calls Kudos so you can show your appreciation to everyone with whom you work. The simple act of saying thank you goes a long way to
