negative reviews

4 Ways to Acquire Customer Reviews Using Social Media

Building a brand’s reputation is not something you do overnight. It requires time, effort and a darn good communication plan. But keep in mind that if you are the only one defending the quality of the products and/or services you provide, you won’t get anywhere. For that, you need your customers and users to spread […]

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7 Steps to Successfully Manage Your Online Reputation

“The will to win is worthless if you do not have the will to prepare” – Thane Yost Implementing reputation management to manage an organization’s online reputation is like saving a computer from malicious Trojans, which intend to gain access to an operating system and cause havoc. The most proactive step to prevent the devastation

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jetblue review response

The most effective ways to respond to negative reviews

Customer reviews are one of the most important pieces of your marketing campaign, and research has indicated they may have significant impact on your ranking in search. In fact, 84% of consumers trust an online review as much as they would a personal referral. However, not all reviews are positive. At some point throughout the

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