Nextiva

Weighing The Costs Of Voip For Business Doesn’t Have To Be Hard, Read This

Nextiva, Publisher Channel Content, Small Business Operations /

VoIP, or voice over internet protocol, is almost always capable of saving you money as compared with older, legacy phone systems. That’s because providers make use of cloud-based technologies with large-scale efficiencies to bring VoIP costs down for customers. Yet like a lot of information technology services, the costs around Voice over IP (VoIP) varies. […]

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A Quick Guide to the Types of Business Telephone Systems

Nextiva, Publisher Channel Content, Technology Trends /

Business communication systems are the means by which businesses pass information along. This can be internal, among employees or external, to the general public and to customers. The most basic form of a communication system is email support and/or phone. More robust business communication systems come with support for instant messaging, video conferencing, and audio

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Keep Your Workforce Motivated and Boost Productivity with these tips

Management, Nextiva, Publisher Channel Content / / 1 Comment

Every company wants to see that their employees are happy and engaged with the work they’re contributing towards the business. Engaged and motivated employees give their best work and contribute to a positive working environment. It is in every businesses best interest to promote job satisfaction for all employees. If you begin to notice your employees are

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Forward Voicemail to Email and Get Your Messages in One Place

Nextiva, Publisher Channel Content, Small Business Operations /

Business professionals today have to deal with more forms of communication than ever before, which is why voicemail to email is such a wonderful feature. There is a constant stream of emails, faxes, text messages, phone calls and voicemails coming in, and you’re expected to keep up with all this information, make sense of it

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Turn Your iPhone Into a VoIP Phone with these simple suggestions

Nextiva, Publisher Channel Content, Technology Trends /

iPhone VoIP is a powerful tool that more businesses are using. The versatility of the iPhone is never understated. In terms of using VoIP, the brainchild of Steve Jobs is particularly handy for professionals in all fields. VoIP technology has changed the face of calling, just as the iPhone has reimagined the phone itself. When

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Best Small Business Phone Systems of 2018

8×8, Call Quality, Customer, customer service, features, Mitel, Nextiva, phone system, Reviews, RingCentral, small business, user experience, Vonage /

You’ve heard the buzzword omni-channel and you’ve probably been told that your business needs an omni-channel presence. It’s true. Omni-channel customers spend an average of 15-30% more than customers who are shopping through just one channel and the most successful businesses provide an omni-channel experience for their customers. This means that customers can shop on your website

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5 Best Ways to Handle Your Customers’ Top Pet Peeves

Management, Nextiva, Publisher Channel Content /

We all have our personal pet peeves when it comes to customer service. (For me, it’s when a server asks, “Are you still working on that?”) But some customer service annoyances are pretty much universal — and according to a survey reported in MarketingProfs, these are the top 5. Is your business doing any of these?

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Do You Need ERP for Your Small Business?

Nextiva, SEO BLOG, Small Business Operations /

Traditional ERP was designed for Fortune 500 companies, but now there are solutions for small and mid-sized companies. Benefits of Small Business ERP Many entrepreneurs have begun to explore ERP, because it allows you to integrate all the key function areas of a business into one system including HR, sales, finance, transportation, shipping, inventory management,

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At NextCon17, Carol Roth Suggests Ways to Create Customer Loyalty 3.0

Marketing Tips, Nextiva, SEO BLOG /

There’s no question small businesses today have to fight harder to maintain customer loyalty. At the NextCon17 conference organized by cloud communications company Nextiva in Scottsdale, Arizona Oct. 23 -25, 2017, customer experience was certainly center stage. But when it comes to customer loyalty specifically, business advisor, media personality and entrepreneur Carol Roth said in her presentation,

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Brian Solis Discusses the Evolution of Customer Experience at NextCon17

Nextiva, SEO BLOG, Small Business Operations /

We live in an age of continual disruption. One wave follows another. And with the good comes the challenges. Speaking at the NextCon17 conference in Scottsdale, Arizona Oct. 23 – 25, 2017, Brian Solis, a principal analyst studying disruptive technology and its impact on business at Altimeter Group, explained why all this disruption has given

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