Customer experience took center stage today as an estimated 750 guests arrived for the first day of NextCon in Scottsdale, Arizona. The conference, now in its second year,is put on by cloud business phone service provider Nextiva. The focus on customer experience is actually a new part of the conference this year. Last year, the conference […]
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If you’re looking for repeat business as a retail company, one of the areas you absolutely need to focus on is customer experience. How a customer feels — not only when she is in your store, but also when she interacts with your brand online or after the sale— will determine whether or not she
These 6 Things Will Improve Your Retail Customer Experience Read More »
Most small business owners need a good amount of ego to have the courage and commitment to start a company. Without a lot of positive early reinforcement, they need to have the confidence that comes with a strong ego to succeed. However, as the company grows, this oversized ego can also get in the way
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Just because you’re the best accountant, plumber, or chef, that doesn’t necessarily man that you have all the skills you need to open your own business. In fact, leadership itself is a skill – a set of behaviors that can be learned and improved. And since I’ve always thought we can learn as much from
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What’s the next big thing in small business? There are plenty of upcoming trends and tools to consider. But you can learn about all of them at NextCon, taking place in Scottsdale in October, sponsored by business VoIP provider Nextiva. At NextCon, you can learn about techniques and strategies to bring your business into the
