The first interaction with the potential client defines the relationship that you’re going to have. For most users, the first time they get to meet your brand is going to be on the web. And so their digital onboarding journey begins. The thing that seals off the first impression when dealing with a financial institution […]
Digital Onboarding – the First Step of Your Bank’s Digitalization Read More »
New employees coming into an office for the first time can feel remarkably out of place. Company cultures and expectations can vary wildly between organizations, and job duties may have a lot of small details that can’t be conveyed with a simple PDF or Google Doc. But helping new workers feel comfortable, as well as
12 Ways to Successfully Welcome and Onboard New Employees Read More »
How do you define success? How do your customers define success? While the two definitions may be in the same area, they’re probably not identical. In fact, the area in between those two goals represents something called the success gap – and if you can close this gap, you will set yourself apart from your
When you hire a new employee, their first month on the job often determines how well they will end up fitting in and succeeding at your organization. As their manager, it’s your job to ensure they have the tools and support they need to feel like a true part of the team. To help you
11 Onboarding Strategies to Help New Hires Feel Welcome Read More »
The 80/20 rule is one of the most overused principles in business. It also enjoys a rich history. Around 1904, the Italian engineer and economist Vilfredo Pareto calculated that roughly 80% of the wealth in Italy was owned by 20% of the population. The concept was termed the Pareto Principle. In 1941, Joseph Juran, an
3 Areas to Optimize Your UX Design (and Get More ROI) Read More »
Onboarding is the process of starting new employees at your business, where you and the worker fill out a slew of new employee forms. But onboarding shouldn’t end when the last of the paperwork is signed. Onboarding should also help acclimate employees to their new job and work environment. To reduce turnover, you need to
5 Steps to Successfully Onboarding New Employees Read More »
Every year, we onboard about 200 people, which is no easy feat. That’s why I helped create what is now MailChimp’s onboarding program. As a result, gone are the days when a new hire would be dropped off at their desk and left to their own accord. When the program started, I was the only
