Operations

5 Latest Payment Trends Impacting Small Businesses—Are You Keeping Up?

Payment processing has taken several major leaps forward over the past two decades. As the internet has opened up new possibilities for processing payments, as well as new ways to pay for things, businesses have been forced to adapt. Now, consumers are starting to have higher expectations for SMBs; they’re paying attention to the latest […]

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How to Build a Successful Business Around Your Best Customers—Including the Ones Who Work for You

Did you know that almost every business has the same first customer? It’s a fact. Although few entrepreneurs realize it, their first customer is their first employee, and this truth alone should make business leaders look at both sides of the customer service coin: External and internal customer service. And before I get into apps and

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3 Ways to Discover Hidden Strengths in Your Organization

By Dale Meador Recently, I had the opportunity to work with the leadership team at Kinco in Portland, Oregon, to help them begin strengthening their long-term business strategy. Kinco is a leading supplier of premium work and sport gloves in North America, and the team members there are passionate about their products. Their unique line of

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Hiring an Outsourcing Company for Your Business? Here’s How to Find the Perfect Partner

By Jake Rheude Outsourcing. It used to be a bad word. The kind of cost-cutting move that could dilute a brand if done wrong. But times have changed. Today, the outsourcing game is more ambitious than ever. Thanks to developments in software, cloud computing, and automation, the savviest businesses use outsourcing not only to keep costs

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Simple Steps to Forming an Advisory Board for Your Small Business

If you’ve just started a new business, you may have thought about forming an advisory board—or, maybe you’re at a point where you need an advisory board to guide your growing company to the next level. Either way, you may not know what steps to take. Here’s a guide to helping you form a board

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What’s Next for America’s Small Business Owners?

America’s small business owners are doing well and feeling confident about what the future holds, according to the Q2 2018 Small Business Index report by MetLife and the U.S. Chamber of Commerce. Here’s a closer look at how small business owners across the country are doing. Keep reading to see how your business compares. Positive

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General Management – Maximize Productivity (and Profitability) by Focusing Your Attention: Expert Neen James on Marketing Smarts [Podcast] : Marketing Podcast

People staring down at a mobile device is now much more the norm than people looking around the room for someone to talk to at an event. As addicting as mobile phones can be, you won’t grow your network or your business unless you pay attention to what’s happening right now, right where you are.

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10 Growth Strategies From a Decade of Tech and Business Pioneers

By Elisabeth Chin The past decade of global business has been exciting, scary, and disruptive, to say the least. Tech startups rule the world. Uber and Airbnb exemplify network-based models that grow at lightning speed. Robots have taken center stage, and innovation continues to drive the globe into an uncertain and unpaved future. This has

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4 Paths to Better Content Management and Strategy [New Research]

I’ve been in the content marketing space long enough to be familiar with the saying, “If you create all this great content and yet no one sees it, what’s the point?” This simple question helps those starting in content marketing stay focused on the big picture. Today, though, that saying should go something like this:

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Why Are More Small Business Owners Feeling Optimistic This Year?

Despite obstacles they may face, and with fewer resources at their disposal than large corporations, small businesses have never been short of optimism. In fact, Capital One’s latest Small Business Growth Index found that more than half of small business owners expect the coming year to be profitable. While those entrepreneurs and business leaders did express their

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