Earlier this year, Sprout Social and Twitter announced a deepening of our partnership and a commitment to work closely together to bring unique, new solutions to market. Sprout Social co-founder and CEO Justyn Howard expressed, “Innovation with Twitter remains a top priority at Sprout and we look forward to co-developing and co-marketing new products together.” […]
Meet Lift, by Sprout Social Read More »
Last year we introduced new ways to use Sprout’s publishing calendar, including message volume indicators, message tags and the ability to export for offline use. Today we are pleased to announce even more additions to improve your team’s collaboration and campaign management. Full Visibility Into Your Content Because content planning requires paying special attention to
Streamline Content Planning With Sprout’s Publishing Calendar Updates Read More »
Sometimes crunching numbers and performing deep quantitative analysis doesn’t give you all the insights you need. That’s why it’s important to also understand the context of your brand’s social conversations. With Sprout’s Smart Inbox, it’s simple to monitor conversations happening in real-time, on all social profiles, across each social channel. It’s quick access to rich
Getting Granular With Message Data Using Sprout Social’s Inbox Export Read More »
There’s often a focus on how brands can create content to better connect with their audience, but what about how brands can leverage content created by their audience? Sharing user-generated content (UGC) and involving your followers in your organization’s story is an effective way to humanize your brand. According to a Comscore study, brands that
How to Repost Instagram Content With Sprout Social Read More »
As Twitter continues to make enhancements that facilitate more open dialogue in the Direct Message channel, we find that consumers are requiring more direct and real-time tools to talk to brands and businesses. It’s clear: the next wave of customer service is here and models an in-the-moment, back and forth exchange–similar to the one you
Twitter Contact View & Real-Time Direct Messaging Read More »
El año pasado, se utilizaron aproximadamente 34 000 chatbots en funciones empresariales, la mayoría como respuesta a la creciente necesidad de asistencia automatizada en la atención al cliente. En noviembre pasado, en coordinación con Sprout Social, Evernote implementó un chatbot de Twitter en su estrategia de redes sociales relacionada con la atención al cliente e
Last year roughly 34,000 chatbots took on business functions–mostly in response to a growing need for automated assistance in customer care. And last November, in coordination with Sprout Social, Evernote implemented a Twitter chatbot into their social customer care strategy and increased the number of customers helped via Direct Messages each month by 80%. As
Introducing Automated Conversational Workflows with Sprout’s Bot Builder Read More »
