If It’s Broken — Fix It: 3 Simple Solutions

governance, outsourcing contracts, over-performance, poor performance, SEO BLOG, service levels, simple solutions, Strategy /

TeroVesalainen / Pixabay Some outsourcing contracts actually ensure poor performance. It’s true! Service levels are too high, penalties drive over-performance in one area at the expense of others, and governance structures look pretty on paper but create zero accountability. Couple these problems with attitudes of blame and superiority that block problem solving and open dialogue […]

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