Small Business Operations

68% of Your Employees Could Benefit from an Office Relocation

A new survey from Clutch reveals an office relocation has a positive effect on 68% of employees. This is not surprising because most relocations are made to improve current conditions. The employees in the survey say the benefits of a new location are more comfort (67%) and space (61%). With these improvements, workers are more

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Health Insurance Acronyms for Small Business Owners

Many health insurance acronyms float around these days. In the past, people counted on essentially two health care options. They included traditional group health insurance and, for seniors, Medicare. Today, you’ll find a number of health care options. Some of which specifically limit themselves to small businesses. The array of options may confuse you because

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UPS Promises to “Change the Way Small Businesses Manage Shipping”

UPS (NYSE: UPS) is promising to amp up the control SMBs have over both inbound and outbound deliveries with two-hour estimates. The new UPS My Choice for business service is designed specifically for small businesses. Small Business Trends got in touch with Melanie Alavi, director of Customer Technology Marketing at UPS, to learn more. “UPS

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What is Order Fulfillment and Why is Mastering It Critical?

Order fulfillment is about the steps involved in receiving, processing and shipping orders. Take note. Over half of online shoppers earmark speed of delivery when evaluating orders. Here’s what you need to know and why it’s critical for your small business. The Order Fulfillment Process Getting everything right means understanding the process. If you’re going

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50 Articles About Customer Service You MUST Read

To serve today’s customers, we must think beyond automated sales emails or chatbots. Ask yourself if you’d like to be pitched to immediately after you’ve downloaded an ebook or white paper. We’re guessing, no. So, what’s changed in customer loyalty programs? How do you keep ramping up customer retention? What does amazing customer service mean

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