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The 2 Principles of Startup Success Strategy According to MoviePass CEO Mitch Lowe

Amazon, Apple, Blockbuster, Marc Randolph, McDonald's, Mitch Lowe, MoviePass, Netflix, Redbox, Reed Hastings, SEO BLOG, southwest, startups / Good To SEO

In the early days of Netflix, the company was trying to be the Amazon of DVD movie rentals. To get feedback on how to improve their service, the execs held a number of focus groups with customers. After one such focus group, Mitch Lowe and the rest of the executive team overheard something that changed […]

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Own Your Errors and Do Not Fauxpologize

You can’t fix a problem that’s already happened. You don’t have a time machine. But every time you make a mistake, you have complete and total control over what happens next. Yet, time and again, when businesses mess up, their leaders blow it when it’s time to ask for forgiveness. And we WANT to forgive.