Strategy

Stop Programming Business Logic and Accounting Rules in Your FP&A Solution

Your ERP software doesn’t ask you to do that—why should your financial planning and budgeting solution be different? Every accountant I’ve met has admitted to me that he or she had difficulties with manual, double-entry accounting principles when they first started out: they struggled with what GL accounts to use for a particular transaction, and

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Scripts for Dealing With Rude, Demanding and Difficult Customers

Working directly with customers, especially in retail, is one of the hardest jobs there is. Pleasing a paying client — while keeping your sense of self, your company goals, not to mention your sanity — intact, is hard work. It’s important to have strategies in place to turn your most upset customers into loyal fans.

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The Harmful Effects of the Pursuit of Perfectionism

Perfectionism is a blessing and a curse if you ask me. A perfectionist, by definition, is someone who refuses to accept less-than-perfect results. We hold everyone to our own, much-higher-than-status-quo standards. And while wanting things to be perfect isn’t the worst thing you can want, it can be extremely harmful in business situations. Here’s my

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