Technology

Build a 5-Star Customer Experience With Artificial Intelligence

AI, Artificial Intelligence, customer service, innovation, Technology /

By Alston Ghafourifar and Michael Evans Rapid technological advances have created opportunities for smaller companies to serve customers around the world and effectively compete with larger companies for new customers. These smaller companies are rapidly going global, deploying a variety of technology-enabled solutions such as automated call centers, customer service bots, and digital marketing intelligence. […]

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Why Atlanta Is the Next Great Place for Fintech Entrepreneurs

Atlanta, Finance, FinTech, Georgia State University, Georgia Tech, Starting A Business, Technology /

By Charlie Whitfield Fintech is one of the fastest-growing technology sectors, and Atlanta is emerging as one of its top locales. One recent sign of that emergence is the FinTech Academy, a statewide talent development initiative launched through a collaboration between the University System of Georgia and local fintech companies. The University System, along with

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Targeting Phishing Attacks: Security Best Practices to Protect Your Business

cyber security, email security, security, security threats, targeted phishing, Technology, threat protection /

By Mike Petsalis Email gets a bad rap. It’s treated as a cumbersome messaging system that was invented to work on the system that came before the internet, and has been rumored to be “dead” or dying for years now. Yet, it is still used extensively wherever communication is necessary for normal business operations. Its openness

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Personalizing the Customer Experience in Mobile Banking

AI in Banking, Artificial Intelligence, banking innovation, Business Innovation, customer experience, innovation, Technology /

Artificial intelligence (AI) in banking is not a new concept. The ability for machines to interact and learn to complete tasks previously done by humans goes back decades. The availability of data, open-source software, cloud computing, fast processing speeds, and the adoption of AI are contributing to a massive disruption of an industry that impacts

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3 Free Tools That Make Photo Editing and Management Easier

B2C, Content marketing, Digital Marketing, Marketing, Online Marketing, Technology /

rawpixel / Pixabay Life as a B2C professional is fast-paced and exciting. There’s never a dull moment. This is especially true if you manage your or your company’s graphic design and photo editing. What could be more enticing than working with colorful, beautiful photos and graphics? Even with all of the benefits that photo editing

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Analytics Excellence is the Relentless Pursuit of Driving Growth and Profitability

advanced analytics, Analytics, Big Data, Business Intelligence, CIO, data, data analytics, Data Science, innovation, Technology /

rawpixel / Pixabay According to IDC’s Digital Universe study, “digital data is doubling in size every two years; and by 2020, the digital universe is expected to contain nearly as many digital bits as there are stars in the universe.” This growth in hyperconnectivity is sending shockwaves across the global business landscape. For many companies,

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How AI Is Shaping the Future of Content Marketing and Personalization

AI, Amazon, Apple, Artificial Intelligence, Big Data, Content marketing, data analysis, Data Science, Facebook, Google Now, machine learning, marketers, Marketing, ML, Natural Language Generation, NBCUniversal, Netflix, NLG, personalization, personalized content, Siri, Technology /

The practice of collecting basic demographic information from customers to create a successful business marketing strategy is one of the past. In recent times, there has been a major shift in the way that businesses interact with their customers. The digital space has spread so far and wide that it has had a lasting influence

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The Machine Learning Revolution: How Artificial Intelligence Could Transform Your Business

AI, innovation, machine learning, Technology /

By Alston Ghafourifar and Michael Evans With a technology as impactful as machine learning (ML), it can be difficult to avoid hyperbole. Sure, billions of dollars in investment are pouring into ML projects. Yes, machine learning is a centerpiece of digital transformation strategies. And, to be certain, machine learning is often what people are talking

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