All retailers need to keep current with market demand and attitudes. This is true for ecommerce stores, small and large. Amazon, for example, continually updates its offers and its terms and conditions. Amazon sellers receive an email at least monthly with the details of a change, such as what is allowed in a picture, or […]
Every Amazon A-Z claim is a failure in customer service. I could have avoided every one of the claims filed against my company, no matter how unfair it was. An Amazon A-Z claim can cost your company thousands of dollars. Too many claims could cost you your business. Regardless of fault or blame, regardless of
Every Amazon A-Z claim is a failure in customer service Read More »
In light of recent industry upheavals, some retail businesses may soon close down. Sooner or later, owners of private businesses usually retire or move on. Whilst some will pass the business to family or, perhaps, employees, others will not. This is an area in which there is no replacement for expert advice. An experienced broker
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Recently I have heard of retailers using modern technology for an old payment method: cash on delivery. Credit card payments can now be accepted on small terminals wherever there’s a mobile phone signal. In the U.K., Europe, and the U.S., there are a growing number of inexpensive chip and pin readers that connect to a mobile phone. PayPal,
For many ecommerce merchants, it is essential to list stock on the likes of eBay and Amazon. The potential sales volume from these sites is too large to ignore. However, we should not do it blindly. We should carefully consider what to offer and how to offer it. On eBay, design a unique page On
For success on Amazon and eBay, don’t follow others Read More »
It is getting harder to gain and keep customers. Traditionally, independent retailers have earned their business by providing a better service or product to consumers — a unique selling point that wins repeat customers. The lifeblood of retailing It cannot be overemphasized: Repeat customers are the lifeblood of any retailer. It costs a lot of
Independent retailers, repeat buyers, and Amazon Read More »
We all receive email spam. The longer our businesses exist, the more we spam get. So how should we deal with it? All businesses should have policies and procedures for dealing with spam. Choose an email client that gives you flexibility. I use Thunderbird, but I believe that Outlook is almost as good. Set your
