ticketing

Top Types of Customer Communication Channels

chatbots, customer communication channels, customer experience, customer service, knowledge base, live chat, Social Media, ticketing / Good To SEO

Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business decisions. Adding a new customer communication channel can seem like great business sense, either to embrace a new section of customers, or deflect from other channels. And customers themselves may be vocal […]

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A day in the life of… co-founder and director of an event discovery and ticketing company

Ben Sebborn is co-founder and director of Skiddle, an event discovery and ticketing company that he set up at university alongside fellow co-founder and director Richard Dyer. We found out what he gets up to in a typical day, why he believes in long walks and downtime, and why he looks to other sectors to