WebProBusiness

If You Don’t Provide a Great Customer Experience You Won’t Survive, Says Zendesk CEO

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“We definitely help companies provide great customer experiences,” says Zendesk CEO Mikkel Svane. “That is the new currency of today. You can have the greatest product in the world and you can have the greatest service in the world, but if you don’t provide a great customer experience you’re not going to survive. I think […]

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Bitcoin is Worthless, Says Shark Tank’s Kevin O’Leary

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Shark Tank star Kevin O’Leary is not a fan of Bitcoin. He talked about a transaction where he tried to buy property using Bitcoin in Switzerland. “Try and do a transaction of $100,000 in Bitcoin,” says O’Leary. “I tried to do some real estate in Switzerland with it once. It is a useless currency. They

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AI-Powered Conversational Bots Are Changing the Game, Says LivePerson CEO

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“T-Mobile literally pulled the hold technology out,” says LivePerson CEO Robert Locascio. “Millions of customer at T-Mobile don’t have to be put on hold. There’s no press one or press two. They go straight to a person. You are messaging them. You are doing what’s natural to you. That’s really what we see as changing

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We Want To Make It Easier For People To Go From Inspiration To Purchase, Says Pinterest CEO

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“I don’t know about social commerce overall but I definitely know that our users often want to buy the things they find on Pinterest,” said Pinterest CEO Ben Silbermann while discussing going public on the NYSE. “A lot of people say they discovered a product or service while browsing Pinterest,” says Silbermann. “We just want

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We Want To Be the World’s First Global Sleep Brand, Says Casper CEO

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“We really consider ourselves the sleep company,” says Casper co-founder and CEO Philip Krim. “Everything we do is about helping our customers sleep better. It’s about getting a great mattress but it’s about everything that could help you sleep. We’re trying to take products to market that are end to end about sleep solutions. We

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The Secret to Subscription Business Models is to Think About Your Customers, Says Zuora CEO

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“The secret of these business models or products is not just going beyond on products. Think about your customers,” says Zuora CEO Tien Tzuo. Zuora helps companies implement subscription business models into their existing products and services using their cloud-based software. They help their customers which include OTT (Over the Top) content providers, tech companies,

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China Trying to Become an Economic Hegemon for the 21st Century

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“This is deeper than trade,” says Steve Bannon, former White House Chief Strategist. “It’s a combination of One Belt One Road, which is this infrastructure project to unite the Eurasian landmass. It’s Made in China 2025, which is the convergence of advanced chip design, artificial intelligence, and robotics, where they will take over advanced manufacturing.

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We’re Trying to Build the Amazon Prime of Rental, Says Rent the Runway CEO

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“You will see the continuous expansion over the next year into many different categories,” says Rent the Runway CEO Jennifer Hyman. The company just raised additional funds at a $1 billion valuation. “Anything that you do not use every single day, we want to make it fiscally irresponsible for someone to not have a subscription

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Lilium eVTOL Jets Aim To Be First To Offer Ride-Sharing Autonomous Flights

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Lilium is a company whose vision is to enable a world where anyone can fly, anywhere anytime, according to Lilium’s Head of Program Management, Andrew Welling. “We’re doing that via an all-electric vertical takeoff and landing (eVTOL) jets,” he says. “By 2025, we hope that everyone will be able to order one of our jets

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5 Takeaways From SXSW 2019

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SXSW Interactive has evolved over the past decade that I have been going. For starters, I’ve watched ridesharing services come, go, and come back again, but it doesn’t seem to help the traffic situation either way. This year there were scooters on top of everything, which come with their own set of issues. It was

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