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Want Your Customers to Trust You? In 1 Surprising Sentence, This $31 Billion Company Shows What Not to Do

Terms and conditions are boring. Really boring. So boring that apparently, Facebook didn’t even read the terms of the app that shared 87 million people’s data with Cambridge Analytica. That’s what Facebook’s CTO, Mike Schroepfer, said Thursday at a U.K. parliamentary hearing–and yes, it’s deeply ironic. Recently, a number of large technology and media firms have […]

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What’s Next for Starbucks After the Shocking Arrest of Two Black Men? (Hint: Unconscious Bias Training)

Aside from the latest Instagram-ready Crystal Ball or Unicorn Frappuccino, coffee giant Starbucks hasn’t been in the news much lately. That is, until two black men — real estate brokers waiting to meet a business colleague in a Philadelphia Starbucks last week — were unceremoniously arrested and held by police for more than six hours. Why?

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Does President Trump Hate Amazon and Jeff Bezos? Maybe There’s Another Reason That Will Surprise You

Is Amazon really hurting small business? That’s a good question to ask after President Trump condemned the retail giant in a tweet, claiming the company doesn’t pay enough in taxes and has a stranglehold on the small business economy. The criticism seems strange, though, because from most angles, Amazon is helping small business. Here’s the full

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Here’s the 1 Most Stunning Thing to Know About the Founder of Toys ‘R’ Us, Who Died This Week

The world lost one of the great, unsung entrepreneurs of history this week: Charles Lazarus, the founder of Toys R Us, who passed away at age 94. His death came, coincidentally, as two other big business milestones happened: First, the multi-billion dollar company he founded went into liquidation, meaning it’s almost certain to close its

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These Researchers Studied 1.67 Million Clickbait Headlines. What They Found Will Totally Shock You

I am shocked–shocked!–to find out that clickbait headlines are being used on the Internet. There’s an academic study. A trio of researchers from the University of Mississippi and the University of Oklahoma say they analyzed 1.67 million Facebook posts that had been posted by a total of 153 media organizations. As described in their article, “Diving

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UMBC Won the Biggest Upset in NCAA History. Then, They Praised the Chess Team

The University of Maryland Baltimore County pulled off the most historic win in college basketball history last night, when they stunned the University of Virginia, 74 to 54. And in postgame interviews, they set an excellent example of humility and gratitude–you might even call it emotional intelligence–by giving just a little bit of credit to

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50 Years Ago Today, One Man Ended a Massacre by Doing Something Completely Unexpected

Sometimes everything you thought was right turns out to be wrong, and the opposite of what you are doing turns out to be the right thing to do. At moments like these, the best leaders are able to turn around quickly and do whatever is needed to make a bad situation better–even if it means taking

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A Passenger Sued Southwest Airlines for Exactly $74,999 and It’s Totally Brilliant. Here’s Why

You may have heard: A Southwest Airlines passenger is suing Southwest for landing at the wrong airport. It’s the kind of case we talked about back in law school, and I was intrigued enough to dig up the court complaint down in Missouri. I’ve included it at the bottom of this story.  But I think the

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America’s Most Hated CEO Just Got Sentenced to Prison. Here’s What It Will Be Like For Him

His cockiness was gone. Minutes before he was sentenced to prison, the man known as the “Pharma Bro” and the “most-hated CEO in America” broke down in tears, to the point that the judge asked a clerk to hand him a box of tissues. Barring an appellate miracle, Martin Shkreli, just a few days shy of

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