If you find yourself nodding in agreement, the good news is, you’re in good company. About 90 percent of brands surveyed by Gartner have said they plan to compete this year primarily on the basis of digital customer experience alone.
Think about that for a moment. The vast majority of marketers today realize that the best way to differentiate their brands in the future is by delivering better customer experiences.
In fact, Gartner also has projected that by 2020, more than 40 percent of digital analytics-related projects will relate to an aspect of customer experience. So, if you’ve already jumped on the “digital customer experience” bandwagon — even if only in theory — you might as well consider yourself ahead of the curve.
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About The Author
Dayle is SVP of Marketing for Lithium Technologies. In his role, Dayle is the head of marketing, responsible for all strategic marketing activities for the company including branding, positioning, communications, customer acquisition programs and go-to-market strategy. Dayle is a marketing executive with 19+ years’ experience across all marketing disciplines. Prior to joining Lithium, Dayle led Corporate Marketing and Corporate Communications at Aruba Networks. He has also held multiple marketing roles at Cisco and Oracle.