“What’s happening is that digital transformation is a strategic priority for every company,” says ServiceNow CEO John Donahoe. “If you can’t compete digitally you can’t succeed. ServiceNow is one of the core strategic digital transformation partners for increasingly virtually every company around. Companies are focusing on how can they deliver better experiences to their customers, better experiences for their employees, and drive real productivity growth.”
John Donahoe, CEO of ServiceNow, discusses how digital transformation has become the key strategic priority for every company in an interview with Jim Cramer on CNBC:
Digital Transformation Is A Strategic Priority For Every Company
What’s happening is that digital transformation is a strategic priority for every company. If you can’t compete digitally you can’t succeed. ServiceNow is one of the core strategic digital transformation partners for increasingly virtually every company around. I was in Europe and met with several customers and some of our big partners and they aren’t focusing on macroeconomics they aren’t focusing on Brexit.
They’re focusing on how can they deliver better experiences to their customers, better experiences for their employees, and drive real productivity growth. ServiceNow is one of their core platforms that enable all three.
Cross-Functional Workflow Is the Wave Of the Future
I inherited a wonderful company from Frank Slootman, a company that had enormous potential. My role over the last three years has been to try and bring us up into the C-Suite and begin to pull us outside of IT. The reason for that is employees don’t really care if their issues are IT or HR or finance. Historically, software has been very siloed. Cross-functional workflow is the wave of the future. That’s what digitization enables. I’ve gotten us started to do that.
However, with our next CEO, Bill McDermott, there is no one in the world who was operated more across all the major buying centers in the enterprise. He knows all the functional software and all seams that exist. There’s no one in the world that has greater C-Suite relationships than Bill McDermott. He’s going to take this even to the next level.