“For more than two years, we’ve been adding new features like landing pages, Facebook ads, Google remarketing ads, postcards, social posting, and our marketing CRM tools that have become the heart of the Mailchimp platform,” said Ben Chestnut, chief executive officer and co-founder of Mailchimp, in a statement. “This week we’re bringing it all together with a deeply integrated app experience for users.”
Why we should care
Mailchimp primarily serves small businesses: according to Mailchimp, over 90 percent of customers have fewer than 100 employees. For SMBs with smaller marketing teams, a competitively priced one-stop-shop for marketing and CRM would be an ideal solution. However, most are already using several systems that will need to be integrated into the new Mailchimp platform, opening up digital marketers to the risks and benefits of integration processes. Depending on the existing systems in place, additional investment in an integration and implementation partner may drive added costs for current Mailchimp users wanting to take advantage of the new platform.
More on the news
The new features include a place for managing websites, marketing CRM, social posting functionality and smart recommendations, which Mailchimp says provides data-driven recommendations based on AI-driven insights. Users can continue Google retargeting and will also be able to retarget customers through ads on Facebook and Instagram.
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